In their book “The Balanced Scorecard,” authors David Norton and Robert Kaplan note that 90% of organizations fail to execute their strategies successfully. Most organizations start with pre-conceived notions of failure and label strategy development and execution practices as leadership requirements or just an academic exercise. Once there is a recognition that strategic management is essential for lasting success, the organization develops or updates mission and vision statements to establish goals and objectives, but that is just a beginning.
The majority of the demanding work lies below the surface to understand established cultural norms and issues. Leadership and management must demonstrate firm commitment toward change and promote organizational buy-in. They must confirm workforce realization of the need for change and understand current and the desired organizational capabilities.
Organizations must track objectives and key results, conduct periodic reviews of strategic initiatives milestones, establish accountability reporting, and persistently track progress. As required, perform the course correction when deviations are detected impacting the strategic priorities. The following paragraphs few of common reasons why strategies fail to deliver expected results?
Continuously changing and multiple Strategic Plans. While every industry is different when developing an organizational strategy, the organizational change tempo can be determined by the industry norms and the change acceptance from its culture. The hyper-competitive private sector companies may pivot more frequently than their government counterparts.
A mature strategic plan and its execution lead to success in every aspect of the organization-wide activities; on the contrary, frequent changes to its strategic direction promote confusion and frustration among the workforce and highlight the inability to make progress in any single direction. Similarly, an organization catering to multiple strategic plans makes alignment impossible, leading to failed execution and contribution towards organization-wide uncertainty.
- Too many unrealistic goals and objectives. Many strategies fail because organizations set too many unrealistic goals. During leadership changes or new strategy rollouts, enthusiasm often drives overly ambitious objectives that strain resources and weaken focus. To ensure success, leaders must set realistic, measurable, and achievable goals aligned with organizational capacity. When employees see goals as attainable, engagement and execution improve—turning strategic vision into sustainable results.
- Incompetent Leadership. Across industries, many strategies fail due to a lack of effective leadership. Building a performance-driven organization requires more than management—it requires visionary leaders who inspire action and accountability.Strong leaders not only define strategic direction but also demonstrate it through their daily decisions and behavior. They lead by example, take ownership of outcomes, and foster a culture of accountability that drives organizational success.
- Failure to Execute. Depending upon the organization’s culture and change acceptance, there can be many reasons why strategy execution fails. Following are a few common themes:
- Unrealistic expectations and timelines at different levels of the organization (leadership management and the workforce).
- Lack of understanding or unrealistic understanding of the organization’s resource capabilities (people, processes, technology, and funding).
- Organization inability to align projects and individual workstreams to the highest level of organizations drivers.
- Lack of accountability; if managers and the workforce do not understand their respective roles in the strategy execution and reporting (automated with strategy management tools), it will be business as usual for a few frustrated individuals.
- Lack of transparency towards achieving strategic goals and objectives leads to falsification or incomplete progress reporting, preventing leaders from obtaining an accurate picture and gauging the impacts of strategy implementation.
- Organization management and workforce inability to differentiate between tactical planning/ execution vs. strategic management; unless there is an organization-wide focus on strategy implementation, managers and the workforce typically default to business as usual.
- Strategic Communication. Active communication fosters trust, transparency, and alignment across an organization. When leaders communicate consistently and clearly, employees understand how their daily actions contribute to customer satisfaction and stakeholder value. However, without a structured communication plan and regular evaluation of its effectiveness, organizations risk creating confusion and disengagement. A lack of communication clarity often leads to employees being unaware of their role in achieving strategic goals and organizational objectives.
Conclusion
Often leaders and managers see strategy only as an intellectual exercise. They put 80% of their effort into logic, costs, and features. They should put 80% of their effort into emotions, feelings, trust, and security. The 18 Inches from the head to the heart is a long journey. Until this unconscious level is addressed, nothing changes. It is like an iceberg; we address the most visible bit, forgetting that so much lies unseen below the waterline (Holland).
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